General Terms & Conditions

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We are pleased that you are interested in an offer from Wine Tours Switzerland. With mutual consent, a contract is established between you and Wine Tours Switzerland (hereinafter also referred to as the organizer). We therefore ask you to read the following general terms and conditions carefully.

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1. Contract

Contracts can be made in writing, by telephone, electronically (via form, email, or booking tool), or in person with the organizer. By registering, you acknowledge these general terms and conditions as part of the contract between you and the organizer. The organizer may enter into subcontracts with partners and third-party providers for the execution of the event.

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2. Subject of the Contract
The organizer undertakes to provide the services for the wine tour or event you desire, as offered according to the descriptions in the offer. Special requests may be considered in consultation with the organizer. Any additional costs are to be borne by the customer.

 

3. Conclusion of Contract
A contract between you and Wine Tours Switzerland is formed upon receipt of your written, telephone, or personal consent with the organizer. From this point on, the rights and obligations from the contract become effective for you and Wine Tours Switzerland.

 

4. Prices
The prices for the wine tour or event are evident from the agreed budget. Prices are in Swiss Francs. Price changes are reserved, especially for services from partners and third-party providers.

 

5. Payment Terms
Individual advance payments can be agreed upon. The total payment (including a deposit before the wine tour or event) must be made within 10 days of receiving the final invoice. For short-term contracts of less than 10 days before the start of the activity, the total amount is due upon signing the contract. Late payments entitle the organizer to withhold services or dissolve the contract. Any cancellation costs are charged to the customer as per clause 6. It is possible to adapt these modalities by further agreement.

 

6. Cancellation or Order
Change by the Customer Withdrawal from the contract by the customer before the start of the activity must be made by email, attaching any documents already received (tickets, written confirmations, detailed programs, etc.). Only upon receipt of these documents by the organizer will the cancellation be valid. In case of any cancellation, the following portion of the costs will be billed to the customer:
 

• Up to 30 days before the start of the activity: 25%

• 29 – 8 days before the start: 50%

• 7 – 0 days before the start: 100%

• On the day of the start: 100%
  
  If the event cannot be carried out because the customer arrives late or does not show up, they must pay 100% of the agreed price. Additional costs arising from postponements or later arrival of the customer are at their expense. If the event starts later or ends earlier, there is no claim for reimbursement, not even partial amounts of the total invoice. For changing the date of the activity by the customer up to 30 days before its start, a processing fee of CHF 20.00 per person will be charged. If the rebooking of the activity occurs less than 30 days before the original date, the provisions of the cancellation costs apply.

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7. Provision of a Replacement
Group If you cannot attend the event, Wine Tours Switzerland accepts a replacement group to undertake the activity under the same conditions as you. The replacement group must be communicated early, and their participation must not be opposed by legal or regulatory orders (such as a pandemic). In any case, the customer is personally liable for the payment of the offer, including fees.

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8. Cancellation or Order Change by the Organizer before Event Start
If the minimum number of participants is not met, the offered minimum price is applicable. Otherwise, the organizer can cancel the event at short notice. In this case, the payments made by the customer will be refunded, minus the services already claimed. The activity can be canceled by the organizer if participants give justified cause through their actions and omissions. In this case, the provisions of the cancellation costs according to clause 6 apply. If the activity is jeopardized or made impossible due to force majeure, weather and natural conditions, governmental measures, or security risks, the organizer can cancel or prematurely terminate the activity. The paid price will be refunded minus the expenses already incurred by the organizer. Claims for compensation are excluded. Program changes are expressly reserved. However, the organizer strives to provide an equivalent replacement service.

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9. Program Change or Termination of the Event after Contract Conclusion
The organizer reserves the right to change the activity program or individual agreed services if unforeseen circumstances (force majeure, weather and natural conditions, governmental measures, or security risks) require it. However, they strive to provide equivalent replacement services. If there is a significant program change resulting in a price increase of more than 10%, the customer may withdraw from the contract.

10. Termination of the Event by the Customer

If a customer terminates the event prematurely or leaves it early, they have no claim for reimbursement. Any additional costs are borne by the customer.

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11. Participation Conditions and Road Traffic
Participants agree to inform the organizer about any health problems. Participation in an event under the influence of drugs and alcohol, psychotropic drugs, or the like is only allowed at their own risk. This applies in particular to riding e-bikes on public roads. Participants are part of road traffic and are subject to the rules of the Swiss road traffic regulations, which they must follow. It is the customer's duty to comply with the participation conditions and follow the instructions of the organizer, guides, and assistants. If these participation conditions are not met by a participant or if they do not follow the instructions, the organizer reserves the right to exclude them from the event. In case of exclusion, the cancellation provisions apply.

12. Insurance

The participant is not insured by the organizer. Participants must have adequate health and accident insurance independently. Cancellation insurance is recommended. The organizer assumes no liability for accidents. Participation is at one's own risk.

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13. Complaints

Complaints or any damages suffered must be immediately reported in writing to the activity leader and must be confirmed by them. However, the activity leader is not authorized to acknowledge claims on behalf of the organizer. They will, however, strive to provide assistance within the program's scope and their capabilities. Claims for compensation must be submitted in writing, by registered letter to the organizer, within a four-week period after the end of the activity. The confirmation of the activity leader and any evidence must be attached to this letter. If you submit your claim late or fail to complain or do so too late during the event, all claims expire.

 

14. Liability
The organizer is liable within the framework of these general terms and conditions for defects or a failure in the execution of the event that represent a decrease in value compared to the original agreement. In the event of a culpable failure, the organizer can provide an equivalent replacement service within a reasonable period. In this case, claims for compensation are excluded. The participant is entitled to compensation if there is fault on the part of the organizer or their assistants and no equivalent replacement service could be provided on site. In any case, the organizer is only liable for the direct damage up to the amount of the paid price. For package tours, the liability of the organizer for property and financial damages resulting from non-fulfillment or improper fulfillment of the contract is limited to a maximum of twice the travel price, unless the damage was caused intentionally or through gross negligence. Lower liability limits in international agreements are reserved. The organizer disclaims any liability for damages and disadvantages of any kind that are due to no or minor fault of the organizer or the assistants. For the actions of the guide or assistants, the organizer is only liable if they act culpably in the performance of their activity leader duties. The organizer undertakes mediation of products and services from other activity organizers for its customers. No liability can be assumed from this mediation activity for contract fulfillment, accidents, delays, losses, or other irregularities. Also excluded from liability are damages caused by force majeure, warlike events, strikes, epidemics, pandemics, natural disasters, and governmental orders. If the organizer rightfully transfers the execution to a third party, the organizer is not liable for their actions and omissions. If the instructions of the organizer or their assistants are not followed, any liability on the part of the organizer is excluded.

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15. Applicable Law
All legal relations of the customer with the organizer are subject to Swiss law. The relevant statutory provisions apply. If these general provisions provide for stricter liability limitations or conditions for liability, they apply.

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16. Jurisdiction
The exclusive place of jurisdiction for all disputes arising from this contract is Chur, Switzerland.